CMBT Shipping within Australia:

We dispatch all CMBT supplements and apparel across Australia from our warehouse using Australia Post. The shipping cost for orders up to $150 is determined at checkout based on current domestic rates, specific to your location. Orders exceeding $150 of CMBT supplements enjoy free shipping. (yes, free!)

International Shipping:

CMBT is pleased to offer International Shipping to customers outside of Australia.

Please note that International Shipping may have longer wait times and may be subject to import charges and customs inspections. Any such charges are the responsibility of the customer and are not included in the price of our products or shipping fees.

Customers outside Australia can expect to have their orders dispatched promptly and packaged with utmost care for the journey ahead of it. CMBT does not assume responsibility for any damages caused during customs inspections. Thank you for your understanding.

Tracking your CMBT delivery:

Upon placing an order with CMBT, you will receive an Order Confirmation email. Your order will then undergo automatic processing at our warehouse, followed by picking, packing, and preparation for pickup.

Once picked up, you will receive another email containing your order's tracking number, allowing you to monitor its journey to your location. You will also receive notifications when your order is "Out for delivery" and when it has been "Delivered."

Delivery Addresses:

We strive to ensure that your order reaches the provided address accurately. Deliveries typically occur during normal business hours, Monday to Friday. It is advisable to have someone present to accept the delivery, or ensure there is a secure location to leave it if you are unavailable during business hours.

For any delivery-related inquiries, please email info@cmbt.com.au.

Returns and Refunds:

We have a “Money Back Guarantee” as we are absolutely sure you’ll love all of our products in the CMBT range!

To make sure we cover all the bases for returns and refunds, we do have to have a few rules around this process.

For a start, if there’s any issues at all, we will need all of these details from you before we start.

• Your reason or issue.
• Your order number.
• Share your preferred contact details.
• Specify the product name, size, batch number, and expiry date.
• Attach at least one photo.

Kindly send all required details to info@cmbt.com.au. Please note the following in relation to refunds and returns:

• Claims must be reported within 7 days of delivery.
• Products cannot be returned without CMBT Customer Service authorization.
• Authorization for return or refund is granted after investigation by CMBT Customer Service.
• In some cases, you may be asked to return the product.
• Refunds, when applicable, are processed within 7 days of authorization.
• Refunds are issued via the original payment gateway used for the purchase.
• All returns and refunds are handled on a case-by-case basis.

For all inquiries related to product delivery, replacements, refunds, and returns, please contact info@cmbt.com.au.